Software Maintenance and Support Services

Name: Software Maintenance and Support Services – Hidden Brains
Brand: Hidden Brains
Price: 10000 USD
Availability: InStock
Rating: 4.8 (2026 reviews)

At Hidden Brains, we offer seamless software support & maintenance services that are meticulously designed to fit the unique needs of your business. Our seasoned support team address technical issues, perform regular updates and keep check to ensure the apps are secure and up-to-date. With our support, you can experience improved efficiency, minimized downtime, and enhanced security.

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KCCI Business Excellence AwardsROCKEYE -
Innovative ERP of the Year

KCCI Business Excellence AwardsdatumsAI -
Emerging AI Product of the Year

CES Innovation AwardsSmart Home Category

Bizz AwardBusiness Excellence Award

The Economic TimesFuture Ready Organization

The Fastest-growing CompanyDeloitte Technology Fast 50

Result-Oriented Software Maintenance & Support Services

Keep your software running efficiently and accurately to maximize potential and functionality with our software app maintenance and support services. At Hidden Brains, we know the nuts and bolts of software and with diligent planning and proactive approach we ensure seamless maintenance and organized software support services.

Application Maintenance

Get comprehensive application support and maintenance to keep up with critical software systems. Hidden Brains partnership ensures that all technical issues are solved and the user experience is improved. From regular updates to security patches, bug fixes, and performance improvements we undertake bottlenecks diligently and ensure flawless web and mobile app maintenance services.

Software Upgrades

To stay immune to the technological pace, businesses are poised to upgrade software and multifold opportunities and capabilities. Hidden Brains extensive team undertakes assessing your current system to planning and executing upgrades. With expertise, knowledge, and skills our software maintenance and support services, mitigate risks, improve efficiency, and ensure a smooth transition for long-term success.

Legacy System Support

Revive and revamp your old custom software with modernized technology and convert your existing legacy to keep pace with rapid advancements. Our Hidden Brains expertise would modernize your legacy software to be functional, secure, and scalable for the company's future. Our software maintenance services closely assess the current state, define goals, and meticulously chart the path to modernization.

Software
Re-engineering

Reign with supreme software, revive its efficiency, and functionality, and revolutionize through software re-engineering. At Hidden Brains we help you improve an existing and modernize your systems to meet current and future needs. Our extensive expertise and experience underscore challenges and bottlenecks while helping streamline the codebase, eliminate technical debt, and reduce ongoing maintenance.

Cloud Integration
& Support

In the era of agility and automation, IT leaders thrive on cloud integration and support that seamlessly helps in building competitive advantage for companies. We offer comprehensive cloud integration services and support for enterprises to cruise through acceleration and better connectivity. With deep expertise in cloud integration, from APIs to iPaas, we elevate your business with seamless cloud services.

Software
Auditing

Get a comprehensive health check-up of your system, processes, and other functionalities to validate the quality and effectiveness of software products internally and externally. With profound knowledge and skilled professionals, your software's precise and accurate audit is in capable hands. Our strategic approach undertakes technological audits, security audits, and compliance to skyrocket your efficiency.

Preventive Application
Support and Maintenance

Predicting issues in the early stages, we map out software maintenance services to prevent unplanned downtime and reduce the risk of software downgrading. We undertake inspections and audits at frequent intervals to ensure your software sustains in a dynamic environment. Our tried and tested methods to modernize software so it remains functional and scalable for the future.

Corrective Application
Support and Maintenance

Software is prone to bugs, data leakage, system errors, and more. Addressing errors and faults in the early stages helps revive software functionalities and maintain its integrity. With our experts, you can ensure constant support and easily correct any errors. We can customize, reengineer, and boost your software to address any issues, ensuring optimal functionality.

Adaptive Application
Support and Maintenance

When the environment of your software changes, like a product running on a new platform or new operating system, you need a coping approach of Adaptive software maintenance that's beyond errors or bug fixing. At Hidden Brains our intricate approach of meticulously analyzing, planning, and implementation ensures the software addresses and survives with changes.

Support and Maintenance Services for Your Business

We understand support and maintenance is not a one-size-fits-all playbook. Every client's journey and software needs are unique. That's why we provide clients with a spectrum of software maintenance services to choose from.

Level 1 Services: Basic Maintenance and Support

24/7 Helpdesk
With immediate access to our support team we can help you for basic troubleshooting and logging issues.
Software Updates
We manage your software updates, patches, and upgrades to ensure your systems function uninterruptedly.
Initial Issue Resolution
Identifying bugs, threats, and errors in the early stages, we quickly and proactively solve issues to minimize downtime & maximize productivity.

Level 2 Services: Advanced Maintenance and Support

Proactive Monitoring
We help in 24/7 monitoring of your IT environment to identify and address potential issues before they disrupt your operations.
In-Depth Troubleshooting
Our software maintenance services experts diagnose operations and anomalies while applying strategic resolution approaches.
Data Backup and Recovery
We provide virtual data center backup or cloud-based recovery services to optimally manage the health of your assets.
Compliance Monitoring
Our continuous monitoring and compliance checks ensure data security and regulatory compliance.

Level 3 Services: Expert Maintenance and Support

Custom Solutions
Based on the requirements we create solutions, patches, or workarounds to address unique and complex problems.
Source Code Access
With risk-free code audits, we address bugs, updates, and potential threats and amend to avoid further technical hindrances.
Bug Identification and Fixes
Conduct a forensic investigation to magnify critical vulnerabilities, bugs, and threats to further improve security posture of assets.
Integration and Customization
We assist with software integration and customization to meet specific client requirements.

Level 4 Support: Vendor Development Team

Expert Software Consultation
Benefit from consultations with our development experts for in-depth software analysis and strategy planning.
Source Code Access
Gain access to your software's source code, allowing for extensive customization, fine-tuning, and optimization.
Custom Solutions
Our Vendor Development Team can create tailored, custom solutions to address your specific software needs.
Mission-Critical Issue Resolution
Rely on swift and expert assistance for resolving complex and mission-critical software issues.

Software Maintenance and Support with a Flexible Engagement Model

At Hidden Brains, we provide flexible and client-centric engagement models for our Maintenance and Support Services. Our goal ensures that your organization receives support which aligns perfectly with your unique requirements, goals, and budget.

Hire a dedicated expert team of software engineers, quality analysts, project managers and other professionals to collaboratively deliver top-notch results and technological solutions. Our software maintenance services dedicated team offer proactive troubleshooting to swiftly identify issues and resolve it earliest possible, ensuring minimal downtime and uninterrupted operations.

Exclusive Expertise
With a commitment to implement your project we facilitate you completely and revamp your processes and systems.
Efficient Issue Resolution
As we get familiar with your systems faster, our teams react promptly ensuring desired efficiency and reduced downtime.
Personalized Service
Through custom based services we help you meet your needs exclusively and stay competitive in your market.
Long-Term Partnership
Through custom based services we help you meet your needs exclusively and stay competitive in your market.

For powerful and strategic solutions, scale team and operations on-demand without any fixed adhering contracts. With the right strategy and agile methodologies, go proactive with Enterprise Software Maintenance Services. From troubleshooting and maintenance to proactive monitoring pay as you go and get 24X 7 remote support without any hassle.

No Ongoing Commitments
Using our on-demand support you are free from the burden of long term commitments. In fact it is pretty much aligned with your needs and you can use it whenever required.
Cost-Efficiency
From the name itself you can assess that it's related to costs. Here you can optimize your budget as you will pay only when needed.
Rapid Issue Resolution
Issues can arise anytime. Considering this we focus on Rapid Issue Resolution where our resources ensure seamless functioning of your systems.
Flexible Access
Issues can arise anytime. Considering this we focus on Rapid Issue Resolution where our resources ensure seamless functioning of your systems.

Collaborate with us to scale the performance and longevity of your software systems. Avail our System Assessment and Optimization service for a comprehensive evaluation of your existing software infrastructure. We do this thoroughly by examining code quality, system architecture, and performance metrics. Based on this assessment, we develop a customized software modernization strategy to empower you with the best experience.

Comprehensive Evaluation
With us you can experience a thorough examination of your software which enables you for better optimization and improvement.
Customized Modernization Strategy
We craft a tailored strategy to address the specific needs of your software systems, enhancing performance and security.
Code Refactoring
When necessary, we refactor your codebase to improve maintainability, readability, and efficiency.
Technology Updates
When necessary, we refactor your codebase to improve maintainability, readability, and efficiency.

Dedicated Team

Exclusive Expertise
With a commitment to implement your project we facilitate you completely and revamp your processes and systems.
Efficient Issue Resolution
As we get familiar with your systems faster, our teams react promptly ensuring desired efficiency and reduced downtime.
Personalized Service
Through custom based services we help you meet your needs exclusively and stay competitive in your market.
Long-Term Partnership
Through custom based services we help you meet your needs exclusively and stay competitive in your market.

Looking for Maintenance and Support Services?

Get a dedicated team and ensure the software operates excellently.

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Hidden Brains Approach for Support and Maintenance Services.

Hidden Brains legacy of 21+ years and strong foothold in the industry empowered us to understand the intricacies of each software meticulously. We offer a wide range of services, from software development to support and maintenance. We don't follow an ‘off-the-shelf’ approach; instead, our software maintenance services are custom curated for every business.

Our services are designed to improve the efficiency and reliability of your IT systems, ensuring seamless business operations.

With proactive monitoring and fast issue resolution, we minimize downtime and its associated costs.

We protect your systems and data, ensuring compliance and providing you with peace of mind.

Our experienced and certified technicians are ready to tackle any IT challenge.

We understand that your business is unique. Our services are tailored to meet your specific needs.

Benefits of Working with Our Best Software Support and Maintenance Company

Hidden Brains' unique approach and agile methodologies allow us to expand our horizons and serve clients globally. It's not rocket science, but years of experience, dedication, and a knack for technology have positioned us as the best software support and maintenance company.

21+Years of Experience

Two decades of experience in web app development empower us to understand the digital landscape to deliver web solutions for business growth.

200+Web Experts

We have a team of more than 200 highly skilled web experts who work together seamlessly to deliver exceptional web development services.

4K+Web Projects

We have successfully delivered 4K+ projects of different sizes, magnitudes, and complexity for clients across the globe.

90%on Time Delivery

With our streamlined process for web design & development services, we have achieved an impressive on-time delivery rate of 90%.

350K+Man Hours of Work

Extensive work in web development has allowed us to deliver efficient and high-quality web solutions that meet unique requirements.

39+Industries Served

Served clients from 39+ industries with customized web development solutions, providing insights into challenges and trends of various sectors.

CMMILEVEL - 3 Company

The Economic TimesFuture Ready Organization

CES Innovation AwardsSmart Home Category

Bizz AwardBusiness Excellence Award

Delivering Excellence in Technical Services

Our experience in advanced technologies helps you avail the best services to stay competitive. We work with experienced professionals well versed in technology utilization to deliver customized services seamlessly.

Frontend

Make your designs appealing and boost your UX through our front end services. Work with us and make your services desirable. We help you stay competitive and futuristic.

Angular

ReactJS

Vue.js

JavaScript

TypeScript

NuxtJS

Tailwind CSS

CSS3

html5

Knockout JS

jQuery

Bootstrap

D3 JS

Ember.js

Backbone.js

Backend

Avail our enhanced backend development services and optimize your digital infrastructure. We make your systems efficient and scalable for your diverse operations aligned to make your business profitable.

Mobile

Hidden Brains offers a one-stop solution for all your mobile software development needs.

Database

With us your databases remain secured and well monitored. Working with our experts will ensure you with data integrity and faster recovery.

SQL Server

MySQL

MongoDB

MariaDB

DynamoDB

Oracle

Postgre SQL

SQLLite

Sybase

TRUSTED BY

2400+ happy clients

Commendation received from Mr. Chris Folayan

Meet Chris Folayan, the visionary Founder of OCFX INC, a California-based powerhouse that has left an indelible mark on the business landscape. With a portfolio of accolades and awards, Chris embodies excellence as an entrepreneur. Beyond the boardroom, he's a celebrated author, a guiding mentor, and an inspiring speaker. As a CEO, Board Advisor, and Consultant, Chris brings unparalleled expertise to the table, shaping the future of organizations. Explore his remarkable journey with Hidden Brains.

Mr. Chris Folayan

California, USA

Commendation received from Mr. Talal Benlahsen

Working with Hidden Brains was an amazing adventure and thanks to them I could see my projects coming to reality I can simply say that they were reliable and could understand the business. It's a company I would rely on for my future projects.

Mr. Talal Benlahsen

Belgium

Commendation received from Mr. Christopher Creel

Love, empathy, and in-depth understanding of our project. Their intricate project development strategy, clear workflow, and detailed approach helped us accomplish every goal. We have recommended them and will continue to do so in the future.

Mr. Christopher Creel

USA

Commendation received from Mr. Michael Amaldhas

It’s been an awesome experience working with Hidden Brains for many years on B2B and B2C application development. It’s great to work with such a talented, dedicated and hardworking team, we value our Partnership with Hidden Brains. I wish them all best!!

Mr. Michael Amaldhas

Los Angeles, USA

Commendation received from Mr. Anthony Nowlan

Meet Anthony Nowlan, the creative mind behind groundbreaking innovations in the world of jewelry technology. Hailing from the vibrant Queensland, Australia, Anthony is the Director at Evotech Pacific. He is a qualified bench jeweler & gemologist. His expertise lies in revolutionizing the jewelry industry through cutting-edge technology, with a strong focus on CAD/CAM (Computer-Aided Design and Computer-Aided Manufacturing) and Rapid Prototyping. As a true Jewelry Technology Innovator, Anthony's work not only dazzles but also reshapes the way we think about jewelry craftsmanship.

Mr. Anthony Nowlan

Queensland, Australia

Frequently Asked Questions (FAQ’s)

We've compiled a comprehensive list of frequently asked questions (FAQs) addressing common inquiries about support & maintenance posed by potential clients.

We at Hidden Brains encompass a vast range of essential tasks within this module. From looking into regular updates to fixing bugs and from ensuring performance enhancements to monitoring security checks our offered services here are huge. Apart from proactive monitoring we are highly proficient in delivering exclusive services and ensuring seamless transformation.

We value your seamless business functionalities. That is why our maintenance services are created to reduce your downtime. Using proactive monitoring, we resolve and detect prime threats before they hinder your business prosperity. This is how we ensure that your software remains always updated whenever you require.

Yes, definitely we provide support services to revamp your Legacy Systems. Our experts are dedicated to help you reinforce your existing IT infrastructure using the latest technologies. We focus upon re-engineering your IT systems and ensuring increased productivity with outcome oriented results.

We place security as a top priority. Our maintenance services encompass timely application of security patches, regular security audits and vulnerability assessments to make your software free from threats or attacks. Furthermore, we also secure access controls, implement robust data encryption, to keep your information secure and systems adaptable.

We consider scalability as one of the priorities in terms of Software Maintenance. With the growth of your business, your software needs to scale accordingly. With our experts you have regular performance evaluations to ensure tackling of increased user demands and loads. Our motto lies in scaling your software to strengthen long term success.

Insights & News

Get the latest news and technology updates to stay ahead.

Approaches and Types of Software Support and Maintenance Services

Explore diverse approaches and types of software support and maintenance services, encompassing proactive monitoring, security patching, and version control for continuous application optimization.

Approaches and Types of Software Support and Maintenance Services

Enterprise Software Solutions for Business Transformation

Enterprise software solutions streamline operations, boost productivity, and enhance decision-making by automating tasks, reducing errors, and adapting to evolving business needs efficiently.

Enterprise Software Solutions for Business Transformation

Mastering the Continual Cycle of Software Maintenance and Support with Confidence

Software maintenance ensures your systems stay updated, secure, and efficient. Regular updates and support mitigate risks, enhance performance, and keep your business competitive.

Mastering the Continual Cycle of Software Maintenance and Support with Confidence

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