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Augmented Reality Remote Support
Augmented reality based remote assistance and collaboration solution connecting on-field technicians with experts.
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Augmented reality remote assistance solution for seamless problem solving, support & collaboration.
Hidden Brains offers Augmented Reality Remote Assistance Solution that allows on-field technicians/workforce to receive support from a remote expert using Augmented Reality. This real-time remote assistance solution can assist businesses to increase efficiency, reduce costs, improve productivity, and profitability while constantly increasing customer satisfaction value.
Whether it is providing technical support, product sales & support, setting up heavy machinery, conducting audits, or providing remote treatment, Hidden Brains’ augmented reality powered remote support solution has limitless possibilities.
Our augmented reality powered remote support solution can strengthen business value across industries ranging from manufacturing, automobile, pharma, insurance, FMCG, energy, and healthcare.
Significant Achievements
Hidden Brains' smart assist solution successfully overcomes issues like the high cost of expert visits, longer repair cycles, and minimizing equipment downtime among others.
Personal Assistant Tool
Our Augmented reality based remote support solution offers a suite of features to connect, collaborate, engage and resolve business pain areas.
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Video Calling
Interactive feature offering remote visual support solution where all calls are on a cloud-based video calling system. Enable customers to show the problem rather than telling.
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AR Annotation
Immersive feature allowing customer support or product support specialists to seamlessly draw on-screen, allowing for better collaboration with end-users to increase efficiency.
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Call Recording
Record calls and access historical support data for staff training and best-practice sharing. Get transcription, save important information of conversation without lifting a pen.
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Conference Calling
Connect with customer and product support specialists when solving a customer issue. Chat and take calls and use this online conferencing tool to schedule meetings and events.
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Optimised Streaming
Virtual Assistant automatically optimizes video resolution for high end results. With our smart assist solutions, simply forget about a broken conversation or poor connectivity.
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Take and Save Photos
Capture photos and save them to the call log for reference. Team members can communicate with others and share files, images, as well as get updates and feedback in real-time.
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Content & Media Sharing
Support specialists can share their screen with the user, providing specific information needed to fix the issue, in the form of video, documents, photos, or website links.
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Geolocation
Now always ensure seamless support for your users irrespective of location. Capture GPS location of caller for easier dispatching in case a field support specialist is required.
Smart assistance solutions to facilitate remote support
Hidden Brains smart assistant solution provides rich, effortless experiences, as well as improves key metrics, driving innovation to differentiate your brand.
Web Based Solution
Get a complete range of features of our web-based visual support solution that works seamlessly on all devices, including iOS, Android, tablets, desktops, laptops, and more, eliminating the requirement to download any app needed by the customer or support specialist.
Significant
Cost Savings
Save costs associated to traveling by simplifying tasks related to customer service. Our remote assistant solution connects remote experts to on-field staff using augmented reality, improving efficiency and taking your business to the next level of success.
Reduce Technician Visit
No need for Technicians to visit on-site, connect directly to customers or stakeholders while sitting in the office and resolve complex issues. Remote assistance app provides access to information, bringing resolution of queries faster.
Customer Satisfaction
Guide customers to the best resolution. Deliver seamless handovers to live agents to create intelligent, consistent experiences that increase customer loyalty. With instant service and quick resolution, receive good feedback from customers.
Increase Efficiency
Know the problem before heading to the job site and assign appropriate resources to resolve. Remote assist software can help businesses handle repetitive queries so that technicians/staff can focus on more complex cases to improve efficiency.
Resolution Time
Provide resolution to technical glitches whenever and wherever your customers need the most in a quick & efficient manner. Deliver intuitive and personalized experiences across your different digital channels for seamless customer experience.
Increased Productivity
Stay focused on your core job and resolve IT issues with remote support software faster and increase productivity. Get trained network tech solve your IT issues with visual remote assistance & world-class IT support remote assist software.
Security
Complete security and privacy when it comes to remote support software with Multi-factor authentication, encryption, and data anonymization as well as all industry-best security standards.
Pinpoint Area
Microphone Control
Camera Control
Location
Video Recording
Notes
Full Screen
Streaming Quality
Zoom In/Out
Take Picture
On Screen Chat
Screen Sharing
Video Pause
Gallery Permission
Flash Light
Platforms & Integrations
Providing consistent experiences and addressing the unique needs of each and every platform.
Technology Platforms
Compatible with latest web & mobile platforms
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Web
Based -
Mobile Based
iOS / Android
Third party integration
Seamless integration to deliver better value to customers
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Enterprise Resource
Planning (ERP) -
Customer Relationship
Management (CRM)
We have a TEAM to get you there.
Industries We Serve
Our personal assistant solutions can help resolve industry-specific problems with the power of automation.
Use Cases
Want to build optimized experiences, increase sales, incident resolution, enhance workforce management, or increase customer lifetime value? Check use cases for Personal Assistant.
Incidents Resolution
Facilitates real-time communication with experts to resolve incidents, provide training or support for maintenance tasks, improving response time.
Customer Support
Increased customer experience that ensures communication 24*7, as well as responding to customer needs in real time, increasing engagement levels.
Occupational Safety
Conduct verifications of working environment, conduct audits or accident investigation, ultimately reducing risk level & improving occupational safety.
FAQ’s
Curiosity has it’s own reason for existing, by questioning anything we arrive at the greater solutions.
Let's get in touch
UNITED STATES +1 323-908-3492
INDIA +91-989-802-1433
UNITED KINGDOM +44 (0)20-7993-2188
AUSTRALIA +61 2 6145 2066
EUROPE +34 93-802-3010
