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Smart Assistance Solution for
Remote Support

Hidden Brains' Smart Assistance Solution revolutionizes remote support through AI-powered chatbots, augmented reality, and advanced diagnostics. Delivering exceptional troubleshooting support with precision and speed, ensuring prompt solutions to every problem.

  • Analytics-driven strategies for success
  • Seamlessly integrates into existing systems
  • Identifies and resolves issues swiftly
  • Robust protection for sensitive data
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Smart Assistance Solution
Smart Assistance Solution
Smart Assistance Solution
ROCEYE ERP Award
KCCI Business Excellence AwardsROCKEYE -
Innovative ERP of the Year
datumsAI Award
KCCI Business Excellence AwardsdatumsAI -
Emerging AI Product of the Year
CES Innovation Awards
CES Innovation AwardsSmart Home Category
Bizz Award
Bizz AwardBusiness Excellence Award
The Economic Times
The Economic TimesFuture Ready Organization
The Fastest-growing Company
The Fastest-growing CompanyDeloitte Technology Fast 50
DHL
STC
Caterpillar
Simah
OMV

AR-Based Smart Assistance Solution: Trusted As a Support System By Industry Leaders

Elevating Remote Assistance with Augmented Reality Excellence

Our Smart Assistance solution redefines the remote assistance process by merging cutting-edge technologies to enhance collaboration and ensure speedy resolutions.

Being based on AR technology, it elevates on-field interactions and offers seamless visual guidance. Further, smart assistance solutions are integrated with AI-powered chatbots to ensure swift issue identification and resolution, while advanced diagnostics also provide in-depth insights.

Corporate Holders of Smart Assistance Solutions

Super Admin

Configure and manage system users; ultimate control over the remote assistance software.

Customer Admin Panel

Users report issues, call agents, and seek resolutions quickly using AR capabilities.

Expert Agent Panel

Experts assist and resolve customer issues effectively and efficiently by deeply understanding the issue.

Challenges Addressed

Smart Assist transforms the remote assistance process by leveraging Augmented Reality capabilities for rapid issue resolution, transparent communication, and unwavering support translating into better efficiency.

Challenges Encountered by Businesses Relying on Manual Processes or partial automation

  • Time Consuming
  • Data Transparency

Businesses Using Smart Remote Assistance Solutions

  • Technical Issues
  • Device Compatibility
  • Connectivity Problems
  • Environmental Conditions
  • Battery Life Concerns

Solving Your Pain Points with Smart Assistance Solution

Tired of slow support and technical glitches? Smart Assist Solution is here to offer a quick solution. It streamlines remote assistance, ensuring real-time collaboration and efficient issue resolution.

Pain Points

Time-Consuming

Smart Assist replaces slow traditional methods, ensuring swift issue resolution through real-time collaboration.

Data Transparency

Our remote assistance solution eliminates ambiguity with AR annotation, cloud-based video calling, and media sharing for clear communication.

Technical Issues

Eliminate all technical glitches with Smart Assist as it optimizes streaming, offers multi-platform compatibility, and ensures reliable support.

Connectivity Problems

Overcome connectivity hurdles effortlessly. Smart Assist automatically optimizes video resolution for clear communication in any network condition.

Benefits

Efficient Issue Resolution

Accelerate problem-solving with real-time collaboration, visualizing technical issues for quicker resolutions.

Cost Savings

Cut expenses by remotely resolving issues, reducing on-site visits and travel costs through augmented reality.

Enhanced Productivity

Boost workforce efficiency by streamlining communication, allowing pre-assessment of problems before on-site visits.

Improved Customer Satisfaction

Elevate scores with quick, efficient support, ensuring positive feedback and an enhanced customer experience.

Optimized Workflows

Connect support specialists and customers efficiently, optimizing workflows for quicker issue resolution and service delivery.

Inbound Call Efficiency

Implement video calling and skills routing for dynamic problem-solving, connecting customers with the right expertise.

Collaboration Excellence

Foster collaboration with AR annotation, conference calling, and optimized streaming for an immersive support experience.

Scheduled Support

Offer flexible appointments with support specialists, providing dedicated support aligned with customer schedules.

Global Support Capability

Enable seamless worldwide support through geolocation services and efficient on-site dispatch when necessary.

Business Impact and Transformation

Revolutionize Support Dynamics with Smart Assist : A Quantitative Analysis of Business Impact and Transformation

Empower Your Workflow
with Smart Assist

Effortless Support and Enhanced Efficiency – Transform the Way You Work!

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Request Free Trial
Request Free Trial

Smart Assistance Software: Key Features Overview

Smart Assistance Software offers a comprehensive suite of features that ensure swift resolution, cost-saving remote support, and enhanced productivity. It improves customer satisfaction, optimizes workflows, and fosters collaboration excellence.

Real-Time Collaboration

Facilitate seamless collaboration, connecting on-field technicians and remote experts through AR-powered communication in real-time.

Immersive Augmented Reality

Experience an immersive AR environment for enhanced visualization, fostering better problem-solving and technical issue comprehension.

Cloud-Based Video Calling

Expedite issue resolution with cloud-based video calling, providing on-the-spot visual support without the need for physical presence.

AR Annotation

Enhance collaboration with AR annotation, allowing specialists to provide clear visual instructions for issue resolution.

Call Recording

Record and archive support calls for historical data, staff training, and continuous improvement in service quality.

Conference Calling

Collaborate on complex issues through conference calling with multiple stakeholders, ensuring effective problem-solving.

Optimized Streaming

Automatically optimize video resolution for high-quality communication, even in areas with poor connectivity.

Media Sharing

Share screens, documents, images, and links, providing specific information needed for issue resolution.

Geolocation Services

Capture user GPS for efficient on-site support dispatching, ensuring timely assistance.

Multi-Platform Compatibility

Ensure flexibility with compatibility across web-based platforms, iOS, and Android devices for a seamless user experience.

Intuitive User Interface

Deliver an intuitive interface design, enhancing user experience and streamlining feature navigation for efficient usage.

Cross-Cultural Communication Support

Ensure multilingual support and effective collaboration regardless of language differences.

Facilitate seamless collaboration, connecting on-field technicians and remote experts through AR-powered communication in real-time.

Experience an immersive AR environment for enhanced visualization, fostering better problem-solving and technical issue comprehension.

Expedite issue resolution with cloud-based video calling, providing on-the-spot visual support without the need for physical presence.

Enhance collaboration with AR annotation, allowing specialists to provide clear visual instructions for issue resolution.

Record and archive support calls for historical data, staff training, and continuous improvement in service quality.

Collaborate on complex issues through conference calling with multiple stakeholders, ensuring effective problem-solving.

Automatically optimize video resolution for high-quality communication, even in areas with poor connectivity.

Share screens, documents, images, and links, providing specific information needed for issue resolution.

Capture user GPS for efficient on-site support dispatching, ensuring timely assistance.

Ensure flexibility with compatibility across web-based platforms, iOS, and Android devices for a seamless user experience.

Deliver an intuitive interface design, enhancing user experience and streamlining feature navigation for efficient usage.

Ensure multilingual support and effective collaboration regardless of language differences.

Tackling Complex Use Cases

Simplify complexity with Smart Assist. From intricate technical challenges to diverse support needs, streamline operations, enhance collaboration, and ensure efficiency in every scenario.

Real-Time Collaboration and Visualization

  • Efficiently resolve issues
  • Dynamic visualization
  • Instant collaborative efforts
  • Eliminating the delays

Data Transparency and Communication

  • Easily understandable communication channels
  • Augmented Reality (AR) annotation
  • Cloud-based video calling
  • Enhance clarity

Optimized Support and User Interface

  • Address technical glitches
  • Optimized streaming
  • Multi-platform compatibility
  • Ensure reliable support
  • Clear communication
  • An intuitive user interface

Efficient Issue Resolution

  • Substantial reduction
  • Optimize workflow
  • Facilitating real-time collaboration
  • Minimize the need for on-site visits
  • Expedite issue resolution

Cost Savings and Productivity

  • Enhance overall workforce productivity
  • Enabling remote issue resolution
  • Reduce costs related to on-site visits

Overview of Smart Assistance Solutions Mechanism

Experience the transformative impact of Smart Assistance solutions, enhancing business operations with efficiency, innovation, and seamless support solutions.

Explore the Key Highlights of Our Smart Assistance Solution

Our solution leverages AR for real-time collaboration, allowing experts to visually assess and resolve technical issues efficiently and seamlessly.
Efficient Issue Resolution

Experience a significant reduction in issue resolution time as it enables real-time collaboration and visualization of technical problems.

Cost Savings

Minimize costs associated with on-site visits and unnecessary travel expenses by resolving issues remotely through augmented reality.

Scheduled Support

Provide users with the flexibility to schedule appointments with support specialists, offering dedicated support aligned with the customer's schedule

Optimized Workflows

Streamline service delivery by efficiently connecting support specialists with customers, optimizing workflows, and assigning appropriate resources for quicker issue resolution.

Global Support Capability

Enable seamless support for users worldwide, irrespective of their location, through geolocation services and efficient dispatching of on-site support when necessary.

Enhanced Productivity

Boost overall workforce productivity by streamlining communication, allowing support specialists to assess and understand problems before heading to the job site.

Improved Customer Satisfaction

Elevate customer satisfaction scores by providing quick and efficient support, resulting in positive feedback and enhanced customer experience.

Inbound Call Efficiency

Implement features like video calling and skills routing for efficient problem-solving, creating a dynamic system that connects customers with the right expertise.

01
Efficient Issue Resolution

Experience a significant reduction in issue resolution time as it enables real-time collaboration and visualization of technical problems.

02
Cost Savings

Minimize costs associated with on-site visits and unnecessary travel expenses by resolving issues remotely through augmented reality.

03
Enhanced Productivity

Boost overall workforce productivity by streamlining communication, allowing support specialists to assess and understand problems before heading to the job site.

04
Scheduled Support

Provide users with the flexibility to schedule appointments with support specialists, offering dedicated support aligned with the customer's schedule

05
Optimized Workflows

Streamline service delivery by efficiently connecting support specialists with customers, optimizing workflows, and assigning appropriate resources for quicker issue resolution.

06
Global Support Capability

Enable seamless support for users worldwide, irrespective of their location, through geolocation services and efficient dispatching of on-site support when necessary.

07
Inbound Call Efficiency

Implement features like video calling and skills routing for efficient problem-solving, creating a dynamic system that connects customers with the right expertise.

08
Improved Customer Satisfaction

Elevate customer satisfaction scores by providing quick and efficient support, resulting in positive feedback and enhanced customer experience.

Platform Versatility & Integration Compatibility

Our Smart Assistance platform boasts versatility and compatibility, seamlessly adapting across devices and platforms for a unified, accessible, and efficient user experience.

Platform Versatility & Integration Compatibility Image
Seamless Integration Delivering Business Value Through Our Solutions

Maximum Value: Elevate Your Business with Our Integrated Smart Assist Solutions

Globe
Globe
Globe
GlobeComputerised Maintenance Management System

Transform Work Dynamics with
Smart Assist Virtual Assistance

Empower Your Workforce with Seamless Support and Enhanced Efficiency

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Schedule a Product Tour
Schedule a Product Tour

Integrated Excellence with

Smart Assist seamlessly integrates with your existing systems, be it cloud-based backend/admin panels or iOS & Mobile Apps. Elevate your business processes effortlessly, maximizing efficiency and collaboration.
  • Maintenance & Service
Maintenance & Service
Provide expert remote support to your field engineers by connecting Maintenance solution with our Smart Assist solution.
Get in Touch

Provide expert remote support to your field engineers by connecting Maintenance solution with our Smart Assist solution.

Get in Touch

Empowering Digital Transformation through Software Solutions

Check how our custom software solutions have helped businesses achieve their strategic goals. Our technology consulting, development, and outsourcing services have enabled businesses to navigate the complexities of digitalization.

Digital transformation in oil & gas industry, optimising downstream operations

  • 60%

    Efficiency boost

  • 100%

    Terminal automation

  • 70%

    Faster turnaround

  • 40%

    Lower operational cost

Maximize Efficiency With Smart
Assist Virtual Assistance

Elevate your support capabilities for a streamlined and empowered business experience.

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Request Free Trial
Request Free Trial

Pricing & Implementation

Tailoring to your business needs we have prepared an exhaustive guide on our flexible pricing models, ranging from cost-effective packages to premium offerings.

Pricing

Our pricing model suits any individual or companies whether small, medium or large enterprise. We have custom pricing options available based on following parameters

  • Volume based pricing
  • Users based pricing
  • Maintenance & Support plan
  • Enterprise Pricing model
  • Bulk pricing, Flexible & Reasonable
  • Customization Cost as per requirement

Turn-around time of as fast as 4 weeks for a base version implementation

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Implementation

Our pricing model suits any individual or companies whether small, medium or large enterprise. We have custom pricing options available based on following parameters

Option

  • Onsite Implementation
  • Cloud Implementation
  • White Labeled Implementation
  • SaaS Implementation

Process

  • Initial Discovery
  • Solution Setup & White labeling
  • Data Migration Support
  • Customization
  • Integration with Existing Systems
  • User Training, Updates and Maintenance Support
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Smart Assist Transformative Support Solutions in Comparison

Experience the future of support with Smart Assist. Revolutionize your operations by streamlining issue resolution, enhancing collaboration, and providing personalized guidance. Say farewell to traditional support methods and welcome a new era of efficiency and engagement.

  • ROCKEYE
    Other Systems

  • Real-Time Collaboration

    ROCKEYE

    -Enables real-time collaboration through augmented reality for efficient issue resolution.

    Other Systems

    -May offer real-time collaboration but might lack the immersive AR experience.

  • Cloud-Based Video Calling

    ROCKEYE

    -Utilizes cloud-based video calling for instant visual support.

    Other Systems

    -Video calling features may exist, but not all may leverage cloud-based solutions for accessibility

  • AR Annotation and Interaction

    ROCKEYE

    -Enhances collaboration with AR annotation for clearer instructions

    Other Systems

    -Annotation features may be present, but the level of integration with AR can vary.

  • Call Recording and Documentation

    ROCKEYE

    -Enhances collaboration with AR annotation for clearer instructions

    Other Systems

    -Annotation features may be present, but the level of integration with AR can vary.

Frequently Asked Questions (FAQ’s)

Smart Assistance solution is an augmented reality-based remote assistance solution developed by Hidden Brains. It works by connecting on-field technicians or the workforce with remote experts through AR, enabling real-time collaboration for issue resolution.

Our solution can benefit businesses by improving productivity and enhancing customer satisfaction. It offers a wide range of features, including AR-based access to issues, call recording, optimized streaming, and more.

Our smartly designed remote assistance solution is applicable across various industries, including manufacturing, automobiles, pharma, insurance, FMCG, energy, and healthcare. Its capabilities make it suitable for technical support, product sales, machinery setup, audits, and remote treatment scenarios.

Our solution offers a comprehensive suite of features, including cloud-based video calling, AR annotation, call recording, conference calling, optimized streaming, photo capture, media sharing, and geolocation services. These features streamline remote assistance processes and enhance collaboration.

Our web-based software ensures seamless access on tablets, desktops, laptops, iOS, and Android devices, optimizing support for all users.

Our system seamlessly integrates with ERP and CRM platforms that overall help enhance functionality and deliver added value to your operations.

INQUIRY

Let’s Get In Touch

UNITED STATES

+1 323-908-3492

UNITED KINGDOM

+44 (0)20-7993-2188

EUROPE

+34 93-802-3010

INDIA

+91-989-802-1433

AUSTRALIA

+61 2 6145 2066

AFRICA

+234 915-242-4242

UAE

+971 50 541 7174

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