FAQs

Once a contract has been signed, we issue an invoice made according to the Payment Schedule, which is a part of the Project Plan approved by you. Usually invoices are paid by wire transfer or pay pal. Copyright on the final software belongs to the client only.

• You can refer to our Software Development Methodology / Process. If you still have any questions, problem concerns, you can contact us. We will spend as much time as needed to explain, provide additional information or make a testing, make a model plan with no extra fees or charges.
• We can also provide with some required suggestions. We can assure you best quality at low price but in case of offshore web or software development you should yourself think about outsourcing project to other company.
• Here are some guidelines that your offshore vendor must meet:
  • There should be significant difference between development rates in your country and offshore development company.
  • Good communication and infrastructure facilities including easy access to the Internet
  • Qualified and knowledgeable personnel
  • Fluency in English

Our development process of website or software is transparent. You can monitor every phase of development. The complete scope of the work is defined at the initial phase of development and approved by you. Anything that you don’t like can be changed very soon. And last but not least, we are interested in diverse client list and long-term relationship with them. Isn’t it enough?

• Of course the most important risk is managing software development process. We do our best to address these issues and resulted in a convincing Portfolio.
• The second is risk of proper communication. Lake of proper communication can result in unsuccessful development. We understood this so we have 24 hours online chat support. We expect the same from you for better understanding and satisfaction for your project outcome.
• Agreement for safety is the third risk. For safeguarding both sides agreements for responsibilities, payments and other issues have to be well made-up and agreed by both the parties.

Yes, no doubts. Just contact us or use Request for Quote Form.

Yes, you can request us to do a pilot or model, testing project. We will do it with minimal payment or even with free of charge in case of successful completion. But it all depends on how “big” a project is.

Generally technical documentation, specifications, and design documents about your project we need for. But in case that you are not technical person and don’t know anything about how to develop you just call and Hidden Brains will ask questions to determine what is needed from you to create a proposal

An estimate of your project means after doing requirement analysis and checking feasibility of your needs providing with u with rough idea about cost and work.

An estimate is designed to give you a rough idea of what the project will cost. A proposal shows you project profile, system specification, context level diagram of the system, design and coding methodology, deliverables and schedule of the project.

Your involvement in the project is essential. In general you need to provide whatever technical and business specifications you have, to answer questions in a reasonable time, and to provide prompt, honest, and thorough feedback on software releases. Still the exact nature of the involvement of client depends greatly on the type of project.

Yes, we do support all software we design and deliver on the basis of a separate support/maintenance contracts. This generally includes bug tracking and fixing. Feature enhancements and developments are handled as separate contracts. We track all post maintenance requests, issues, bugs, etc. We also provide maintenance or redesign of web or software developed by other vendors.

We have confidentiality agreement with each and every team member. This confidentiality is also validated through the existing laws. Most importantly, our team consists of skilled professionals, who would not risk their career or professional integrity by misusing a customer's code.

We give you a one-month of warranty after the final delivery for all bug-fixing, etc. After the warranty period, we sign a separate monthly or quarterly support/maintenance contract with you, so that you continue to get ongoing support.

Before a initiating a project, Hidden Brains signs a Non Disclosure Agreement (NDA) with the client. Under this agreement, we keep the client and project-related information in strict confidence. Any references or client’s web or software development project details are not revealed without the prior approval of the client. We also have a Non Disclosure agreement with our employees so that the confidential information of the client will not be shared or leaked to any external entity.

Yes, we can provide you with our client references. We have built solid relationships with our clients by helping them meet their business objectives and providing services and support whenever required. Our clients suggest our name to the other companies for cost effective, high quality and on time web and software development. You can refer to client speak for testimonial of out customers.

At Hidden Brains, we have adopted a quality framework standard. Quality at Hidden Brains is a continuous process. Quality is a culture for us. Our processes are derived from industry standard practices and have been customized to suit the requirements of offshore development.

Yes. Offshore outsourcing helps in reducing their cost of development through offshore delivery of projects. We have solid relationships with some of the consulting companies globally that are looking for reliable and knowledgeable offshore services provider.

We have three development centers in India in Ahmedabad and Hydrabad, We have strong inHouse capabilities and do not subcontract.

Once the payment is made it will take approx. 3-5 days of lead time to schedule the start date.

Does all of your developers speak English?

Yes, all our developers are speaking English, However, we certainly do not consider ability to speak English as the ONLY benchmark of the development skill and capabilities. In case we have a very good developer who just cannot communicate to the expectations – we will position a Lead / BA level person to facilitate the communication and ensure there’s no communication gap.

There is no fix length of contract as it totally depends on what agreement you are going with. We provide different options for your different requirements

How can I make payments to HiddenBrains?

We offer multiple modes on the Payment such as Credit Card, PayPal, Wire Transfer.

Yes. The developer you hire, like all other regular employees, will work full-time (8 hours a day, 5 days a week) dedicating it only to you.

Yes, you can hire the developer as your own offshore employee to work on any of your current / multiple project requirements.

What are your hourly and monthly rates for a single dedicated developer?

We do have a rate card as per technology and experience level of the developer you are looking for. So based on that our team can assist you with the rates. There are no hidden and start up cost.

We have our own project management system where you will be able to monitor daily progress. You can have your separate login id and p/w to use our PMS. You can create the task, assign work and take the follow up for your dedicated developers through our systems. Our developers would be available via IM’s (Skype, Hangouts and other Popular messenger as per Client's Geographies), Email & Phone so that you can communicate faster. Our team is also well verged with tools like JIRA, Slack, Teamwork, Basecamp etc.

Yes. The data mined and information produced for a client shall be the property of the client. Neither the company nor appointed developer could sell, transfer or use the work product to any party other than the client.

Yes, if a client is dissatisfied with a particular resource for a specified period of time then HiddenBrains ensures timely replacement.

HiddenBrains ensures that each client gets timesheet reports along with complete access of the project management tool at a frequency decided by the client before start. Standard Reporting is done on a daily and weekly basis otherwise.

• Good communication and development skills as well as self motivation for every work they do
• They always work from client’s point of view and try to make suggestions or changes when required to make work more effective
• They always give their efforts to make work cost and time effective

First of all any planned leaves will be informed to you well in advance. In case of Sick Leave or person has medical emergency, it will be well communicated to you by respected Customer Relationship Manager or Business Team. Further we do have a standard notice period set up for each employees so that they can have proper knowledge transfer of the project in order to have smooth transition.

The main aim and benefit of outsourcing is value increase for your company. This is achieved through higher business process level, considerable cost reduction and shorter project delivery time.

• We are available for direct communications during 24 hours of a day.
• Finally, our decade of experience with custom software and web development speaks for itself. You can review our customers' testimonials on the Testimonials page also you can check our portfolio at

https://www.hiddenbrains.com/portfolio.html

Yes, you will. ALL work projects created by your Offshore Team are considered "work made for hire," and the intellectual property rights embodied in it are your sole and exclusive property.

Yes definitely it will be depending on which level of expertise developer you would like to work with. For more detailed information you can contact us anytime

• Whether you need one developer or a dedicated team of developers, we are here to help. Just tell us the number of resources and technology you need and we will take care of the rest.

Yes, if the project requires it and where our resources are available, we will be happy to deploy resource onsite. We do have separate engagement models in case of on site working at client locations.

We have expert team of 400+ developers having average experience of 4+ years.

We can do it on your request after settling all details. The payment (or a free option) depends on your pilot project requirements and scope. Lets Talk to know more about your concern.

Our developers works out of our India Development Center. Our normal working hours are 9:30AM to 7:00PM India Time (+5:30GMT). It is totally fine if you need a meeting in a week for discussion during your timezone. However, if you require them to work dedicatedly during your timezone only – they can certainly made available.

You can visit your offshore team at our office, anytime. We encourage appreciate client visits at HiddenBrains Offices in India, as it will help you establish the trust within your team.

We will be happy to guide you if anything on your Travel needs and arrangements.

We will provide you an agreement with all terms and conditions written in it which you can read prior to sign it.

HiddenBrains would take approximately 7 working days depending on technology and experience required.

You will have to give one-month notice before terminating the services of an employee. If the number of your dedicated employees is more than 5, you will have to give us 3 month notice.

We have a pool of experienced & skilled professionals who can work full time for your project(s) in the following languages:

Mobile Technologies: Native iOS, Android and Cross platform, Web: PHP, Code ingnter, Laravel, Node.js and Major Open Source Technologies Frontend developers: Angularjs & reactjs Microsoft: ASP.Net, C#, .NET Core Tending Technologies: ChatBots, Blockchain, AI-ML and AR/VR

No Problem you can just send an email at [email protected] and we will discuss requirements personally with you

Yes, we provide. Our Technical support and maintenance team not just works on bug fixing and trouble shooting, but also enhances existing applications, adding new content and upgrading applications with new technology.

• We are always ready Sign NDA and Service Agreement if client required. If you want we can always provide you a copy of NDA just send us an email with your contact details
• We prefer FAX but Scanned copy is also ok. Your convenience is our satisfaction.