Software Product Maintenance & Support Services

Hidden Brains perceives new software release as the start of product maintenance and upgrade cycle to ensure its dynamicity to competitive market. We enhance the value of your existing product with dedicated support and maintenance services. Our comprehensive range of services are aimed to ensure timely response to run-time issues and guaranteed high-quality service levels.

Team at Hidden Brains assures to give you long-term support for off & on-site maintenance services including but not limited to resolving issues, errors in design or implementation, enhancement of functionality and migration process for new releases, bug tracking and fixing. With an assured timely response and guaranteed service levels, we provide clients with enhanced flexibility in addressing special software maintenance and support needs.

Our Capabilities

Enabling businesses to deliver next generation products with product maintenance process

  • Re-engineering and Porting

    Re-engineering from scratch is the most viable option of maintenance support to revise the product that has served well over the years but has become obsolete now. Legacy systems with high dependency on products find it difficult to migrate to new technology platforms. Hidden Brains re-engineering services aims to transform the outdated software to make it resourceful and address a revolutionary shift in the workforce.

  • Product Enhancement

    Hidden Brains offers product enhancement services for upgrading applications and databases of the existing legacy systems to leverage the benefits of emerging technologies. We help enterprises to address major challenges of legacy system such as high maintenance costs and technology limitations. Our experts modernize your products and legacy systems with enhanced features to survive in this highly competitive market.

  • Localization and Globalization

    Hidden Brains helps enterprises in development of globally recognized products through specialized localization and globalization services. Our professionals take over the responsibility for documents, software and website localization. All our globalization services are subjected to functional and visual testing by native expert speakers to ensure linguistic and technical accuracy.

  • Sustaining Engineering

    Organizations find it difficult to support their old and existing systems, especially when it nears the end of their product lifecycle management. Hidden Brains identifies requirement and opportunity for sustaining engineering to support offload maintenance and upgradation of existing products from in-house organizations. We help enterprises to increase the life of existing products with sustaining engineering while they focus their efforts and resources in new product development.

  • Application Support

    Enterprises are focusing on application support and maintenance services to drive business growth in an uninterrupted manner. Hidden Brains technical experts manage enterprise applications with support for end user, application configuration, testing, patch maintenance or backups. We continuously monitor your application for performance, errors & bugs and provide extended support to ensure its long term usability.

Decoding Product Maintenance & Support Process

Our systematic process for handling product maintenance and support projects

  • Assessment & Planning
  • Knowledge Transfer
  • Offshore Transmission
  • Offshore Product Maintenance
  • Maintenance Releases
  • Training Sessions
  • Support Artifacts
  • Reporting of Errors & Bugs

Approaches for Product Maintenance & Support

Choose from different Product Maintenance approaches based on your requirements

We can support and maintain your product in the best way.

Know How