Product Maintenance & Support Services

Are your products best situated in the global market? How are your products performing? Are you reaping the benefits of high returns? As enterprises walk on the path of innovation and digital disruption, it is important to design, develop and deploy products that gain market traction, improve appropriation rates and provide higher ROI. In such a scenario, enterprises need to evaluate the product maintenance process.

Markets change quickly and products have a relatively shorter duration of business opportunity in this highly competitive market. Businesses need to constantly innovate in order to improve product engineering and design, as well as develop the features and personalization enterprises need. Product support and maintenance process allows concentrating efforts that require attention, quickly understand and address quality issues, as well as provide pointers about when to debut a new product and offset the older version.

In many cases, valuable opportunities are lost due to the complexity of aligning product information from different vendors and suppliers, in different geographies, and across various systems, platforms and applications. Such volatility is exorbitant. More terrible, it baffles clients, since purchasers are increasingly becoming global and are hoping to source items and buy them from organizations that can give steady data—from features and functionalities to estimation.

Corrective Maintenance:

Corrective support of a product item might be fundamental either to correct a few bugs observed while the product is being used or to upgrade the overall performance of the system.

Adaptive Maintenance:

This incorporates changes and updations when the clients need the item to keep running on new stages, on new working frameworks, or when they need the item to interface with new equipment and programming.

Perfective Maintenance:

A product item needs upkeep to help the new highlights that the clients need or to change distinctive kinds of functionality of the framework as per the client requests.

Preventive Support:

This kind of maintenance incorporates alterations and updations to avoid future issues of the product. Its objectives to fix issues, which are not as huge as of now but rather may cause major issues in the future.

Select the Right Product Maintenance Process

Creating and building a right maintenance program to evade pointless upkeep and to keep a condition log of the advantage is significant. Several robust tools and technologies can enable you to strategize a product maintenance strategy to help you with the following:

  • Determine the ideal time for support
  • Monitor the condition of the resource to decide whether support is required
  • Maintain costs as low as could be expected under the circumstances while consenting to the timetables and spending plans of your procedures

The future procedure of your business ought to affect choosing the type of product maintenance & support services. In the event that you intend to expand your business by utilizing new emerging technologies, for example, robots, upkeep ends up basic due to the high estimation of the benefits. New complex hardware additionally requires a proactive way to deal with support to expand its life. For this situation, it might be beneficial to put resources into the workforce and hardware for upkeep instead of re-appropriate it. You can likewise think about the expenses of various kinds of upkeep.

  • Timing mainly is about the maintenance of maintenance activities, which can be both planned for development or unscheduled.
  • The approach your organization takes to oversee resources can be proactive (when you attempt to address issues before they happen) or reactive (when you want to hold up until hardware is broken to take care of business).
  • The recipient of support can benefit your organization, your clients or both.
  • The supplier of upkeep administrations can be your own group or an organization that spends significant time in this kind of administration.

Why Software Maintenance is Important?

  • Optimize customer experience: Understand your customers and use your products and services—as well as find ways to improve products.
  • Benchmark products in real-world context: Learn from social media feedback, gauge brand reputation and benefit from actionable insights.
  • Improve data governance: Assume greater control over privacy, security, and access, while improving compliance.

Capability Enhancement

This involves enhancements in features and functionality to align the product with constantly evolving market needs such as upgraded software platforms, compilers and all other aspects that affect system workflow.

Removal of Outdated Functions

Software maintenance can help remove or minimize unwanted elements of UI and coding and replace with new development using the latest tools and technologies. This complete elimination makes the system far more adaptive to cope with changing circumstances.

Performance Improvement

To take system performance to the next level, developers detect issues through testing and resolve them. It prevents the solution from vulnerabilities. This is not any functionality that performs in operations, but it stops harmful activities like hacking.


In a perfect world, maintenance ought to be arranged and proactive, and having an inward group in charge of it gives you more control and adaptability. In the meantime, organizations should be sensible and comprehend that it’s difficult to take out spontaneous upkeep. Additionally, putting resources into qualified staff and hardware to perform upkeep inside can be more costly than working with outsiders.

written by for Enterprise Solutions section(s).