The client wanted to solve the pain of long waits at hospitals for tests like ABPM, CGM, Sleep Study and Holter. His vision was a platform that allowed patients to schedule such tests at the comfort of their own homes. Additionally the aim of this project is also that they would be one of the very few companies to launch this service In India. The goal was to reduce the current pain, which is a long journey for a patient as below :
Patient takes appointment
of a clinic for a test
Arrives at the clinic and
for the test
Waits in the queue
for the test
Meets clinician to
review the records
Patient is directed to the right
department for the test
Waits 3-5 hours for the
test results after the test
Meets clinician who
suggests expert doctor
of expert doctor
Consults the doctor
and gets prescription
View allotted appointments
Carry out installation/uninstallation of the medical device
Collect cash/online payment
Book appointments for the patients
Smart algorithm to track technician availability for appointments
Upload readable format of the medical report
Assign report to specialist doctor to get expert opinion
View & provide an expert opinion based on the report
Set up and manage city-wide operations
Assign pin codes, devices, consumables to the technicians
Manage technicians' leaves and unavailability
Manage all platform users
Manage device & consumables inventory
Manage public holidays
View system-wide reports and dashboards
Download report with expert opinion and initiate its dispatch
DTDC integration to manage the delivery of reports
Hidden Brains left no leaf unturned to assure the product was conceptualized and understood in its entirety. This was achieved through weekly visits of the client to Hidden Brains premises to discuss and brainstorm all scenarios.
We used an iterative technique to create prototypes for each role level incorporating client feedback into each cycle. This was to explore the usability and problem space of the system from all perspectives.
Hidden Brains partnered with the client to not only procure the medical test devices as per technology needs but also recruit relevant medical technician.
We adopted a biweekly sprint plan prioritizing roles based on the clients' vision for roll out of the application. After every sprint we arranged a demo for the client at the Hidden Brains premises.
A pilot was carried out with 10 patients and 2 medical technicians to ensure the solution does what it is intended to do, and some iterations were carried out based on the pilot run results to ensure there is a perfect platform that is launched in the market.
After multiple rounds of discussions, demonstrations, review & feedback sessions, we successfully completed the platform development and were ready for launch during the Covid-19 pandemic.
Multiple user roles with varied responsibilities and use cases across the system
Complex algorithm to verify conditions necessary for conducting the medical test
Managing QAT with such intricate dependencies was particularly challenging
Integration of PayTM PoS without available PoS device during Covid-19 pandemic
Coordination with multiple stakeholders to verify features and functionality
No benchmark due to one of it's kind solution
Integration of multiple medical test devices
Large data handling on mobile Apps side
A robust system that enables easy booking of device based tests was built with scalability and flexibility in mind.
Reduction in lengthy process as identified as a business problem
Central database of patient records available at fingertips
Cost saving for the patients
Ease of access of medical records by doctors
Increase in frequency of tests by the patients
Useful for patients with disability & older patients
“Easy to deal with, excellent service and prompt response to changes and enhancements during our app and website development.”