In this age of digital transformation, customer experience is paramount and any company looking to stay competitive needs to generate 10X ROI. In this webinar, we'll discuss the advantages for a digitally mature enterprise and what they mean for customers.
We'll also touch on how customer experience is essential for any company to stay ahead in today's rapidly changing world—and what pitfalls await those who don't go fully digital.
Industry-specific topics include insight into the benefits seen when making changes both at the consumer and industry levels by taking full advantage of new technology.
There shall be insights on the most effective strategies to follow a digital transformation journey, its implementation followed by QnA session. There will be plenty of polls along the way (as well as some engaging facts) so you can see what others think about current events while still sharing your own valuable insight with us!
Insights & interaction during the Live Webinar.
Absolutely! There are several benefits of using and maintaining the visualization as an integrated part of the CPQ tool. As long as your existing third-party provides API to communicate further, it is possible to integrate with Augmented CPQ solution. We can help you to find the best way to offer high-end integration to enhance your user experience.
A business may take on digital transformation for several reasons. But by far, the most likely reason is that they have to: It's a survival issue. In the wake of the pandemic, an organization's ability to adapt quickly to supply chain disruptions, time to market pressures, and rapidly changing customer expectations has become critical.
The digital transformation elements are often cited:
An important element of digital transformation is, of course, technology. But often, it's more about shedding outdated processes and legacy technology than it is about adopting new tech. It's also about enabling innovation.
To prove the success of digital transformation efforts, leaders need to quantify the return on investment. That's easier said than done with projects that cross functional and business boundaries, change how a company goes to market, and often fundamentally reshape interactions with customers and employees.
A project such as revamping a mobile application may have a short-term payoff but other projects are chasing longer-term business value.
Some of the very prevalent digital transformation trends include:
This is an interesting question; I would suggest initiating this by changing your mindset from being product-focused to being customer-focused. This means that instead of focusing on the features of your products, put more emphasis on catering to the wants and needs of your target customers. Start creating innovative digital experiences that are personalized, quick and affordable.
Some of the indispensable digital technologies that every enterprise must adopt for CX management are:
This depends on the quantity of data and KPIs required for analytics. In most cases, enterprises have unstructured data that first needs to be structured and then made available for data engineering. This process may take a few weeks or a month based on various varying factors.
The C-suite plays a decisive role in architecting the organization’s digital transformation, by adopting the latest technologies. They are the chief drivers to the move from siloed business processes to a new holistic digital ecosystem. And the benefit of this shift is optimized efficiencies which eventually result in better customer service and ROI.
Every technology is integral for business growth and ROI. This is why most businesses today realize that it is indispensable to identify their business requirement, strategize and build a technological solution surrounding their business model to derive value. Yes, there are new technologies such as artificial intelligence (AI), machine learning (ML), cognitive computing, robotic process automation (RPA) and others that unlock new business opportunities from siloed data and advanced applications. These technologies have strong early adoption. However, the advanced AI-based applications with ML capabilities and others are built on top of mainframe technologies such as .NET, web frameworks, mobility and more.