The client is a leading internationally accredited and multi-award-winning premium backyard solutions provider, operating for the last 40 years, with over 1000+ completed local and international projects. They also run a dedicated specialization department solely for swimming pools service, aftercare, and related equipment trade. They offer a full range of swimming pool maintenance, products, equipment, and services that extensively cover the hygiene, functionality, and aesthetics of a swimming pool.
They're also active members of The Pool and Hot Tub Alliance – PHTA (formally known as the Association of Pool & Spa Professionals - APSP) and The Swimming Pool and Allied Trades Association (SPATA).
The client has three main types of service offerings - Schedule Service, Reactive Service, and Delivery Service.
Each service type has its own set of guidelines and rules to follow which includes in-office approval, scheduling, and management followed by on-site visits from their staff.
The client already had an existing system in-place but was unsatisfied with the user experience, complexity, and lack of meaningful insights. His vision for the application was a seamless, interactive web-portal from where they can operate and manage all these processes along with a simple mobile application for the on-site staff to use and operate.
We need to be able to schedule and manage the different types of WOs
We should be able to track and sync material requests to our Zoho accounting system
How do we track the efficiency of the on-site staff? We don't know our top performers
The mobile app should be really simple to use for on-site staff
We need relevant data insights to take important business decisions
We need geolocation and geofencing services to improve site visits
Our system should have an interactive and intuitive user experience
There need to be automated notifications and reminders for pending work
We need a system that smartly picks WOs for QA and assigns them to our Site Representatives
Work Orders Processed Daily
Randomly selected daily QA Work Orders by an intelligent algorithm
Daily invoices created in Zoho Accounts
To provide impactful insights and facilitate intelligent decision making
Daily productive tracker through work time tracking, Smart Score based on QA feedback
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