How a custom-built real-time communication SaaS solution solved the pain of 100+ clinics, keeping patient's confidentiality and integrity in place through a HIPAA compliant platform.
Increase inReferrals From
Existing Patients
Reduction in Booking Time
To track conversion rates & guide
business decisions
Our initial approach was just to feel out the client's vision for the application, understand his current pain areas, and establish a strong, open channel of communication. Throughout this phase, our goal was only on understanding the client's point of view.
Once we had established a strong relationship, we scoped out the entire project to develop a WBS (Work-Breakdown Structure) document detailing the client requirements along with our recommendations & best practice guidelines to formulate a clear plan to move forward
19+ years of experience, with over 50+ successfully delivered projects in the healthcare industry. Through the discovery phase, we also planned demonstrations with some of our previous work in the domain to showcase our expertise.
Additionally, given the client's non-technical background he was looking for a reliable partner to guide him through this process. A role we were happy to assume. We performed a complete technical analysis which included an evaluation of the technology stack, system architecture, and suggested 3rd Party integrations.
Conclusion: MEAN Stack, PWA, Integrations - PubNub Chat and Stripe Payment Gateway
In this stage, we employed a two-step process to create the most value for the client.
As is standard practice addition we broke down each function and performed a complete and thorough analysis of all the possible use cases and scenarios.
Keeping into consideration the pain areas, and the requirement for HIPAA compliance, we also drafted comprehensive guidelines and practices to ensure security, privacy, and performance.
The Result: A gameplan for the product and our bible through the SDLC
The client had only one primary concern for both the clinic and patient portals - it needed to be very easy to adopt and use by anybody irrespective of their technical know-how.
Keeping in mind the initial resistance we had already faced, our design team interacted with the clients' staff and built unique user personas for each entity. Based on the personas we created simple yet intuitive designs for each module. We also ran each design by the client to build a real-time user feedback loop.
Our designers followed one simple motto - KISS (Keep It Simple Silly). Keeping in mind best UI practices we formulate a simple interface to mimic most major messaging apps to offer a seamless experience for all patients that choose to use the application.
The client had only one primary concern for both the clinic and patient portals - it needed to be very easy to adopt and use by anybody irrespective of their technical know-how.
The build phase started with setting up the local staging environment, followed by platform-based code development of all the system interfaces with a systematic unit and integration testing strategy to ensure product quality.
Through this phase, the team focused on establishing stringent security and privacy protocols to ensure HIPAA compliance every step of the way. We also seamlessly integrated PubNub chat to facilitate real-time communication and Stripe payment gateway for all payments
Once the product was built and ready, we were finally ready to tackle perhaps our biggest challenge - UAT & Compliance checks.
Our dedicated QA team spent weeks combing the system with a dual focus - one, to ensure that the product was compliant with all the guidelines, and two, to ensure product quality and usability.
Once we were confident we created a launch strategy followed by the successful execution of the same. Once the product was live, we were able to receive our HIPAA compliance certification.
The client seamlessly adopted the product into his practice and noticed a tremendous impact immediately. Not only that, with this solution he was finally able to provide a product to all the people in similar positions.
- Live Video Chat Appointments
- Integrated Pharmacies for Medicine Delivery
“Easy to deal with, excellent service and prompt response to changes and enhancements during our app and website development.”