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Security Services

Elevating security solutions to the next level with full integration and adaptability


Security system services


ELMO is a global security solutions provider based in Italy with 40 years of experience designing, producing, and supplying intrusion prevention, fire prevention, video surveillance, and access control systems.

The company has been considered as a pioneer in residential, business, and industrial areas for several years, using breakthrough technologies and constantly evolving design and expertise in production.

CCTV / Video
Business Goal

Develop and uphold the solution and its infrastructure that safeguards businesses from disruptions. Ensure efficient management all the while ensuring a secure, compliant environment. Implementing a shared policy configuration and minimizing the complexities of configuration.

Security solutions targeted for:

  • Hotels
  • Shopping Malls
  • Offices
  • Commercial spaces

Pain Areas

The business required a robust and secure solution, that aligns with several industries and is compatible with diverse platforms and systems.

  • Support real-time, multi-server and multi-client configuration
  • Handling of voluminous data handling and management
  • Common policy configurations
  • Ensure it is upgradeable and pluggable
Hidden Brains Approach

Security solutions play an instrumental role in the functioning of every business. Considering the core function was to offer a flexible licensed product to numerous businesses, the system needed the capability to manage multiple processes simultaneously using a Server-Client approach.

To ensure a resilient solution, careful planning was imperative. The individuals responsible for the process played a role in determining the most suitable approach. Extensive brainstorming took place, with the goal of creating a straightforward, enduring, and adaptable solution allowing all panels to be managed through a unified system.

The POC Phase

At the initial stage, we started with 4 security panels considering business viability & technical feasibility. The primary concern here was to evaluate the system to accurately respond and provide an alert to the customer through a single platform. These panels were controllable through a single system.

A POC was created using these 4 panels, and the client was very satisfied with the POC as it was exactly consistent with requirements and reflected the functionalities that they wanted.

  • 01 Discover

    Deciphering the needs based on the business goals, including on-site visits, business requirement gathering, interviews of stakeholders to understand and establish a suitable environment.

  • 02 Solve

    Understanding through the discovery phase, providing solutions to manage connectivity between Client and Server applications with several relationships and controllable through a single system.

  • 03 Simplify

    Upon the resolution of business priority, provide a simple solution aligning with business priorities. Designed a simple desktop application that was easy to use, install, and configure.

  • 04 Sustain

    Provided sustainable solutions to handle different types of hardware devices (Security Panels) with different types and companies. Implementation with security panels for configuration using the system.

  • 05 Flexible

    Analysis of hardware, software platforms, and review of the pros and cons of businesses to offer a fluid solution for the product that’s simple to configure, upgrade, and plugin.

Hidden Brains Solution
Global PRO - Server

Managed Database, multiple hardware including panels, input devices (sensors), output devices (speakers, alarms), video devices (DVR, CCTV) based on Licensed purchase / subscription by customers.

  • Manage window services schedule to manage Auto DataBase and Event backup.
  • Dynamic Database configuration.
  • Email configuration to send Logs.
  • Multiple clients can connects to One server.
Global PRO - Client

Desktop application with the ability to communicate with multiple servers at a time.
This includes the following features

  • Scalable

    Allows to easily add control units showcasing a number of zones suitable for the control type to carry out.

  • Audit

    Global PRO tracks each action performed by the operator. Administrators can review, print, and email it.

  • Modular

    Flexible surveillance systems for re-configuration locally or centrally. Implement new modules & hardware components.

  • Event Management

    Display different events called “Event queue“ and “Service queue“. Customized options to group the same type of events together are called “Event Box“.

  • Flexible

    Flexibility to allow the configuration of control units and the supervision system according to new operation systems.

  • Filter queue

    Search option to filter Sequences recorded on the system allowing immediate operation and preparing editable email.

  • Reports

    Get fixed as well as 360-degree custom reporting functionality to generate various reports, review, print and email it.

  • Maps

    Maps representation with the option of zoom-in and zoom-out without losing the position of the related sensor and updating the status icon.

  • Summarized Information

    Summarising information, immediately available either directly or displayed in dedicated windows with current status.

  • Zone arm/disarm schedule

    Cohesive way to set the schedule of the zone and generate zone-related events like unscheduled arm, unscheduled disarm, missing armed events.

  • Alarm Management

    Manage the alarm by displaying the procedure document for the alarm and generate the report document and send an email to the concerned person.

  • Contact schedule

    Set the schedule of contacts to allow the scheduled operator to communicate only with contacts currently available.

  • Access level

    Assign numerous access levels to the operator to restrict the operator from performing specific operations and display the restricted area.

  • Video surveillance

    Configure DVR and CCTV to view the Live and alarm View with the option to map CCTV objects to the Intrusion sensor or Fire detector to view the recorded video.

  • Security

    Data encryption and compression are implemented before being transmitted to the network.

  • 100+ Global brands

    Global brands
    using the solution

  • 1000+ Panels configured


  • 100% Secured


  • 10+ Years of Journey

    Years of Journey
    with Hidden Brains

Technical Information
  • Back End

    C#, WCF Service

  • Front End


  • Database

    MS SQL

  • Queue Management

    DB Table AS Queue

  • Integrations

    Hardware Panel, Input and Output Devices, DVR device, CCTV

  • Diagraming Tools

    MS Visio

  • Other


  • Security & Quality Standards

    Data Validations, Authentication, Authorization(Role based access), Sensitive data encryption, Exception and Log Management

One of the end client has 117 malls in Italy and they have implemented our product to keep the check on the security of all the malls and is very much satisfied with its working. They can monitor all the hardware of all the malls from a single system. Thanks to Hidden Brains for providing a single and robust product which can manage this much functionalities under one roof.

elmo ceo



Let’s get in touch

“Easy to deal with, excellent service and prompt response to changes and enhancements during our app and website development.”

Hidden Brains Mr. StuartUnited Kingdom
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