Salesforce is one of the most popular providers
of customer and collaboration relationship
management (CRM) solutions through cloud
computing or internet on SaaS model. It enables businesses to establish a process to record, track and share information of sales opportunities,
leads, forecasts, process and defined territories
for enhanced and systematic customer
management and tracking.
SugarCRM is easy-to-use, flexible and affordable open source customer relationship management (CRM) software provider. It enables businesses
to build long lasting and impressive customer
relationships. A favorite among many high-profile Organizations across the world, SugarCRM’s cloud-based CRM empowers the success of any business while mitigating the risks commonly involved with CRM deployments.
An open source CRM, CiviCRM offers fully integrated web-enabled software solutions with reduced risks. Ideal for member, contact and donor management, it
is particularly designed for non-profit and advocacy
organizations. It is powered with fundraising and
contact system that enables businesses to manage
and record different information about their
customers and organizations easily.
Zoho CRM offers users with a platform to manage customer support, opportunities, leads, inventory
and marketing capabilities including, email campaigns. This CRM comes with a host of built-in features
such as, database functions, word processing,
collaboration, and project management. It also enables businesses to buy third party applications
to meet their requirements.
100 per cent open source CRM solution, the web-
based Vtiger is ideal for small-medium businesses.
It supports cross-departmental company strategies
in sales, marketing, customer services and back-office operations. It also helps to organize several customer data including, accounts and contacts, sales leads, potentials and pipelines, quotes, sales orders
as well as, products knowledgebase.
Microsoft Dynamics CRM enables businesses to
develop leads, opportunities, track sales record and customers effectively. It is both, on-premise as well
as, cloud enabled solution which comes with mobile CRM apps – a perfect solution in today’s market. It
also includes tools for data integration and reporting from social media platforms to the CRM application.